Case study
Zynli — multi-tenant AI support
Zynli is a production SaaS support product. Support teams get knowledge-grounded answers first, with escalation to humans when confidence is low — plus tools for order tracking and ticket creation across tenants. Built by HumanBee AB on HazelJS stack patterns.
Results we publish are implemented capabilities — not invented CSAT lifts or ticket-deflection percentages. See the live product for current features.
Architecture (verified)
- Knowledge retrieval / agentic RAG inbox
- Guided flows and HTTP tool actions
- Multi-tenant workspaces and subscriptions
- Real-time handoff (Socket.IO) and embeddable widget
- HazelJS packages in the production stack